Terms and Conditions
Last updated: 1 July 2026
These Terms and Conditions apply to the use of the Aircraft Charter Australia website and the aircraft charter enquiry, brokerage and coordination services provided by Garnerbarro Pty Ltd ABN 17 655 805 413.
In these terms, “Aircraft Charter Australia”, “we”, “us” and “our” refer to Garnerbarro Pty Ltd in connection with the Aircraft Charter Australia website and charter coordination service.
By using this website, submitting an enquiry, requesting a quote or asking us to coordinate aircraft charter options, you agree to these Terms and Conditions.
1. About Aircraft Charter Australia
Aircraft Charter Australia is an aircraft charter broker and coordination service.
We help customers make charter enquiries, assess general requirements, source potential aircraft options, request operator pricing and coordinate communications with aircraft operators and related suppliers.
We are not an airline, air transport operator, aircraft operator or air operator’s certificate holder. We do not operate aircraft. We do not exercise operational control over aircraft, pilots, crew, maintenance, scheduling, weather decisions, flight safety decisions or regulatory approvals.
2. Website information
The information on this website is general information only. It is provided to help customers understand aircraft charter options, common use cases, locations, aircraft suitability considerations and enquiry requirements.
Website content does not guarantee:
- aircraft availability;
- route feasibility;
- a particular aircraft type;
- a particular operator;
- a particular price;
- approval to operate to or from a particular airport, airstrip or location;
- carriage of any passenger, baggage or freight item;
- any flight outcome.
Aircraft charter is subject to aircraft availability, operator acceptance, weather, crew duty limits, airport and airstrip suitability, passenger and baggage details, regulatory requirements, permits, security requirements, freight requirements, payment status and other operational matters.
3. Charter enquiries and quotes
When you submit a charter enquiry, we may review the information provided and approach one or more aircraft operators or suppliers to seek pricing, availability or operational feedback.
Any quote, estimate or indicative price is subject to confirmation. A quote is not a confirmed booking unless and until all required acceptance, payment, operator confirmation and booking requirements have been completed.
Quoted pricing may change if:
- the route, date, time or itinerary changes;
- passenger numbers, baggage or freight details change;
- aircraft availability changes;
- operator pricing changes;
- airport, handling, landing, parking, fuel, crew, overnight, security or supplier costs change;
- weather, operational or regulatory conditions require a different plan;
- additional services are requested;
- information supplied by the customer is incomplete, inaccurate or late.
We may withdraw or revise a quote at any time before booking confirmation.
4. Broker role and operator terms
Where we coordinate a charter option, we may act as an intermediary between the customer and the aircraft operator or supplier.
The aircraft operator may have its own terms and conditions, including terms relating to payment, cancellation, passenger conduct, baggage, freight, dangerous goods, operational decisions, delays, diversions, safety, liability and refunds.
If there is any inconsistency between these Terms and Conditions and the aircraft operator’s operational or safety requirements, the aircraft operator’s operational and safety requirements will apply to the conduct of the flight.
Nothing in these Terms and Conditions gives the customer the right to direct or control the aircraft operator, pilot in command, crew or any operational safety decision.
5. Booking confirmation
A booking is not confirmed merely because an enquiry has been submitted or a quote has been provided.
A booking will only be treated as confirmed when we or the relevant operator confirm the booking in writing and any required payment, deposit, passenger details, freight details or other booking requirements have been satisfied.
Until confirmed, aircraft and crew may remain available to other customers and pricing may change.
6. Customer responsibilities
You are responsible for providing accurate, complete and timely information, including:
- full route and itinerary requirements;
- preferred dates and times;
- passenger numbers;
- passenger names and required passenger information where requested;
- baggage quantity, dimensions and weight;
- freight details, dimensions, weights and handling requirements;
- dangerous goods or restricted item information;
- accessibility, mobility, medical or assistance requirements;
- pet, animal, equipment or special carriage requirements;
- billing and payment details;
- any time-critical requirement or commercial dependency.
If information is incomplete, inaccurate or changes after a quote is issued, the quote or booking may need to be revised, delayed or cancelled. You must not provide false, misleading or incomplete information in connection with a charter enquiry or booking.
7. Passenger, baggage and freight limitations
Aircraft are subject to weight, balance, volume, performance and operational limitations. Passenger numbers, baggage and freight may be limited by aircraft type, route, weather, runway length, temperature, fuel requirements, crew requirements and regulatory considerations.
Acceptance of passengers, baggage or freight is subject to operator approval. The operator may refuse or limit carriage of any passenger, baggage or freight item where necessary for safety, regulatory compliance, operational practicality, security, aircraft limitations or other reasonable grounds.
8. Dangerous goods and restricted items
You must disclose any item that may be dangerous, restricted, regulated or unsuitable for carriage by air.
This may include, but is not limited to, lithium batteries, chemicals, fuel, aerosols, compressed gases, biological samples, medical substances, firearms or weapons, flammable items, dry ice, radioactive material, corrosives, magnetised material, explosives, infectious substances, temperature-sensitive goods or items requiring special handling.
Dangerous goods must not be presented for carriage unless they have been disclosed, assessed and accepted by the aircraft operator or relevant freight provider in accordance with applicable requirements.
9. Operational control and safety decisions
The aircraft operator and pilot in command are responsible for operational and safety decisions.
Flights may be delayed, varied, diverted, rescheduled, substituted or cancelled due to weather, air traffic control, aircraft serviceability, crew duty limits, airport or airstrip conditions, fuel planning, passenger or freight limitations, security matters, regulatory requirements or other safety and operational considerations.
A decision made by the operator or pilot in command on safety or operational grounds is final.
10. Payments
Payment requirements will be advised during the quote or booking process.
Depending on the charter, payment may be required in full before the flight, or a deposit may be required to secure aircraft availability.
A booking may not be confirmed, and an operator may refuse to operate, if required payment has not been received in cleared funds by the required time. All amounts are in Australian dollars unless stated otherwise. GST will apply where required by law.
11. Cancellations and changes
Cancellation and change terms may vary depending on the aircraft operator, aircraft type, route, timing, positioning requirements, supplier costs and how close the cancellation or change is to the planned departure.
If you cancel or change a confirmed booking, you may be responsible for:
- operator cancellation fees;
- aircraft positioning or repositioning costs already incurred;
- crew, accommodation, handling, airport, catering, fuel, permit or supplier costs already incurred;
- reasonable administration or brokerage costs where disclosed or applicable;
- any non-refundable supplier costs.
We will endeavour to communicate applicable cancellation or change conditions before booking confirmation where practical. Nothing in these Terms and Conditions limits rights that cannot be excluded under the Australian Consumer Law.
12. Refunds
Refund eligibility will depend on the circumstances, including the operator’s terms, the reason for cancellation, costs already incurred, timing of cancellation, payment status and applicable consumer law.
Where a refund is due, we may need to first receive funds back from the operator or supplier before remitting any applicable refund to you.
We do not provide blanket “no refund” terms. Any refund, credit or cancellation outcome will be assessed according to the booking circumstances, operator terms and applicable law.
13. Substitution of aircraft or operator
A quoted or booked aircraft type may need to be substituted due to availability, serviceability, operational requirements, passenger or baggage changes, weather, airport suitability or other practical considerations. Where substitution is required, we or the operator may offer an alternative aircraft, operator, time, routing or itinerary. Any change may affect pricing.
14. Customer details and confidentiality during quote sourcing
When seeking preliminary quotes, we may provide aircraft operators with the operational details needed to assess the request. Where practical, we may limit disclosure of customer identity and passenger details at the preliminary quote stage.
If a quote progresses to booking, or if an operator reasonably requires further information to assess or conduct the flight, customer, passenger, freight and operational details may be disclosed to the operator or supplier. We will handle personal information in accordance with our Privacy Policy.
15. No guarantee of particular outcome
We will use reasonable care and skill in providing our brokerage and coordination services. However, we do not guarantee that:
- an aircraft will be available;
- an operator will accept a request;
- a quoted price will remain available indefinitely;
- a flight can operate at the requested time;
- a particular aircraft type will be available;
- a particular airstrip, route or destination will be suitable;
- an urgent or time-critical request can be fulfilled.
16. Third-party services
A charter may involve services provided by third parties, including aircraft operators, ground handlers, airports, caterers, transport providers, accommodation providers, freight handlers, payment providers or other suppliers. We are not responsible for the acts or omissions of third-party suppliers except to the extent required by law.
17. Consumer guarantees and legal rights
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law. Where we are permitted to limit liability, our liability will be limited to the extent permitted by law.
18. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, consequential or economic loss, loss of profit, loss of opportunity, loss of business, loss of goodwill or loss arising from delay, cancellation, diversion, non-availability, operator refusal, weather, safety decisions, aircraft serviceability, regulatory requirements or third-party supplier conduct. This clause does not limit liability that cannot be limited by law.
19. Force majeure and matters outside reasonable control
We are not liable for delay, non-performance or failure to provide services caused by events outside our reasonable control. This may include weather, natural disasters, emergency events, aircraft serviceability, air traffic control, airport closure, runway or airstrip conditions, security events, crew duty limitations, illness, industrial action, government action, regulatory direction, fuel shortage, communication outage, IT system failure, supplier failure or other events beyond our reasonable control.
20. Intellectual property
The content on this website, including text, layout, branding, images, graphics and other material, is owned by us or licensed to us unless stated otherwise. You must not copy, reproduce, republish or use website content for commercial purposes without our written permission.
21. Website availability and errors
We aim to keep the website available and accurate, but we do not guarantee uninterrupted access or that the website will be free from errors, omissions, viruses or technical issues. We may update, change or remove website content at any time.
22. Complaints and dispute resolution
If you have a concern about our service, please contact us first so we can review the issue. For concerns about the operation of a flight, safety decisions, aircraft, crew or operator conduct, we may refer the matter to the aircraft operator because they are responsible for operating the flight.
23. Governing law
These Terms and Conditions are governed by the laws of Australia and, where applicable, the laws of New South Wales. Nothing in this clause limits any rights you may have under applicable consumer protection laws.
24. Contact
Aircraft Charter Australia
Operated by Garnerbarro Pty Ltd ABN 17 655 805 413
Email: operations@aircraft-charter.com.au
Phone: +61 (02) 5700 9000