Privacy Policy

Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Garnerbarro Pty Ltd ABN 17 655 805 413, operating the Aircraft Charter Australia website and enquiry service, collects, uses, stores and discloses personal information.

In this policy, “Aircraft Charter Australia”, “we”, “us” and “our” refer to Garnerbarro Pty Ltd in connection with the aircraft charter enquiry, brokerage and coordination services provided through this website.

1. The information we collect

We collect information that is reasonably necessary for us to respond to aircraft charter enquiries, coordinate quote requests, communicate with customers, liaise with aircraft operators and administer our business.

The information we may collect includes:

• your name, business name, role or organisation;
• contact details, including phone number, email address and billing details;
• details of your charter enquiry, including route, departure and destination locations, dates, preferred timings, passenger numbers, baggage, freight requirements and special handling needs;
• information about passengers or freight where required to assess aircraft suitability, operational feasibility, regulatory requirements or operator requirements;
• information about accessibility, medical, mobility or other passenger assistance requirements, where you choose to provide it and where it is relevant to the charter request;
• payment, invoice and account information;
• correspondence, call notes, email records, SMS messages, website forms and enquiry records;
• information provided by aircraft operators, suppliers or service providers in response to a charter enquiry;
• website usage information, including analytics, cookies, device information and IP address.

We may also collect information from third parties, including aircraft operators, airport service providers, travel coordinators, corporate booking contacts, referral partners, publicly available sources and technology service providers.

2. How we collect information

We may collect personal information when you:

• submit an enquiry through our website;
• contact us by phone, email, SMS, online form or other communication channel;
• request a charter quote or ask us to coordinate aircraft options;
• provide information on behalf of passengers, staff, contractors, clients or freight recipients;
• interact with our website, advertising, search listings or online systems;
• enter into a booking or payment arrangement;
• communicate with us during or after a charter request.

Where you provide information about another person, you should ensure you are authorised to do so and that the person understands that their information may be handled in accordance with this Privacy Policy.

3. Why we collect and use personal information

We use personal information for purposes connected with our aircraft charter brokerage and coordination services, including to:

• assess and respond to charter enquiries;
• identify potentially suitable aircraft operators, aircraft types, routes and options;
• request quotes or operational feedback from aircraft operators;
• coordinate communications between customers, aircraft operators and relevant service providers;
• assist with booking administration if a charter proceeds;
• manage passenger, baggage, freight, timing, airport and operational information;
• issue invoices, receipts and payment requests;
• maintain business, compliance, safety and communication records;
• improve our website, enquiry handling and customer service;
• manage disputes, complaints, insurance, legal or regulatory matters;
• send service-related updates;
• send marketing or follow-up communications where permitted by law, with the ability to opt out.

We do not sell personal information.

4. Sharing information with aircraft operators and suppliers

Because Aircraft Charter Australia acts as a broker and coordinator, we may need to share information with aircraft operators and other suppliers to obtain quotes, assess feasibility or support a booking.

For preliminary quote requests, we may limit the information disclosed where practical. For example, we may initially provide route, timing, passenger numbers, baggage and operational requirements without disclosing full customer or passenger identity unless it is required.

If a charter proceeds, or if an operator reasonably requires further information to assess or conduct the flight, we may disclose relevant details to the operator or supplier. This may include passenger names, contact details, weights, baggage details, special requirements, freight information, billing information or other details needed for safe, lawful and practical operation of the service.

Suppliers may include:

• aircraft operators;
• aviation brokers or charter support providers;
• airports, ground handlers and fixed-base operators;
• fuel, handling, catering, transport or logistics providers;
• accommodation or travel support providers where relevant;
• payment processors, accounting systems and debt recovery providers;
• IT, telecommunications, hosting, email, CRM, automation and analytics providers;
• insurers, professional advisers, legal advisers and regulators where necessary.

5. Sensitive information

We generally do not seek sensitive information unless it is necessary for a particular enquiry or booking.

Sensitive information may include health, medical, mobility, accessibility, dietary, emergency, security or identity information. If you provide this information, we will use it only for purposes connected with the enquiry, quote, booking, safety, accessibility, operational handling, legal compliance or another purpose you have consented to.

6. Freight and dangerous goods information

If your enquiry involves freight, urgent goods, samples, equipment, batteries, chemicals, medical items or other cargo, we may ask for additional information to assist with operator assessment.

Customers must accurately disclose whether freight may include dangerous goods, restricted items, temperature-sensitive cargo, biosecurity-sensitive items, high-value goods, live animals or items requiring special handling. We may share this information with aircraft operators or freight service providers as required.

7. Website cookies and analytics

Our website may use cookies, analytics and similar technologies to understand website use, improve the site, measure enquiries and support marketing or security functions.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Direct marketing

We may use your contact details to send relevant updates, service information or marketing communications about aircraft charter services, aviation logistics or related services.

You can opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly. We may still send non-marketing communications related to an active enquiry, booking, payment, safety, legal or administrative matter.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic systems, email accounts, cloud platforms, business records, accounting systems, enquiry management tools and archived records.

No method of electronic transmission or storage is completely secure. If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with our legal obligations.

10. Overseas disclosure

Some technology, hosting, email, telecommunications, analytics, automation or cloud service providers may store or process information outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps where required to ensure the information is handled appropriately.

11. Retention of information

We retain personal information for as long as reasonably required for the purpose for which it was collected, including enquiry handling, booking administration, business records, accounting, legal, insurance, dispute resolution, audit or regulatory purposes. When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where practical and lawful.

12. Access and correction

You may request access to personal information we hold about you. You may also ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. In some circumstances, we may not be able to provide access to particular information, for example where doing so would affect another person’s privacy, reveal commercially sensitive information or be restricted by law.

13. Privacy complaints

If you have a privacy concern or complaint, please contact us first so we can review and respond to the issue. We will aim to acknowledge your complaint and deal with it within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

14. Contact us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Aircraft Charter Australia
Operated by Garnerbarro Pty Ltd ABN 17 655 805 413
Email: operations@aircraft-charter.com.au
Phone: +61 (02) 5700 9000